Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information when you subscribe to paid plans (processed securely by Stripe)
• Profile information you choose to provide
• Communications you send to us

1.2 Conversation Data

When you use our Service, we collect:

• Audio recordings of conversations you choose to record
• Transcripts generated from your conversations
• AI-generated summaries and insights
• Documents and context you upload
• Session metadata (duration, participants count, etc.)

1.3 Usage Information

We automatically collect certain information about your device and usage, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and features used
• Date and time of visits
• Referring website addresses

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your subscriptions
• Generate transcripts, summaries, and AI-powered insights
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

3.1 Service Providers

We share information with third-party service providers that help us operate our Service:

• Deepgram - for speech-to-text transcription
• OpenRouter/Google Gemini - for AI processing
• Supabase - for database and authentication
• Stripe - for payment processing

These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When we no longer need to use your information, we will delete it from our systems and records or anonymize it so that it can no longer identify you.

Specifically:

• Account information is retained while your account is active
• Conversation recordings and transcripts are retained for 90 days after creation unless you delete them sooner
• Usage analytics are retained for 24 months
• Billing records are retained as required by tax and accounting rules

6. Your Privacy Rights

6.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information about you.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations.

6.4 Objection and Restriction

You have the right to object to or request that we restrict certain processing of your personal information.

6.5 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@liveprompt.ai. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We ensure that such transfers are subject to appropriate safeguards.

For users in the European Economic Area (EEA), we rely on Standard Contractual Clauses approved by the European Commission for data transfers outside the EEA.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which personal information is collected
• Our business or commercial purpose for collecting personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we have collected about you

9.2 Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions.

9.3 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

9.4 Sale of Personal Information

We do not sell your personal information to third parties.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

10.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have given consent for processing
• Contract: Processing is necessary for the performance of our contract with you
• Legal obligations: Processing is necessary for compliance with legal obligations
• Legitimate interests: Processing is necessary for our legitimate interests

10.2 Data Protection Officer

For questions about our privacy practices or to exercise your rights, you can contact our Data Protection Officer at hello@liveprompt.ai.

10.3 Right to Lodge a Complaint

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide more prominent notice (including, for certain services, email notification of privacy policy changes).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

When contacting us, please include sufficient information for us to identify you and respond to your request.