The All-in-One Real-Time Customer Support Intelligence Platform
liveprompt whispers answers, surfaces KB articles, and auto-creates tickets in real-time—so every customer gets fast, accurate help.
AI SuggestionLive
Try restarting the device and checking for software updates
The Problems You Face Every Day
These challenges cost you time, money, and opportunities
Customers Wait While Agents Search
"Let me look that up for you..." followed by awkward silence. Your agents know the answer exists somewhere—they just cannot find it fast enough.
New Agents Sound Like New Agents
Your veterans crush it. Your newbies fumble. Customers can tell—and they are not happy waiting 3 months for reps to ramp.
Knowledge Base = Black Hole
You have got 500 help articles. Half are outdated. The other half? Impossible to find when a customer is screaming.
Agents Spend More Time Typing Than Helping
After solving the issue, there are 5 minutes of ticket-filling drudgery. That is not support—that is data entry.
See liveprompt in Action
Watch how AI transforms your conversations in real-time
Everything You Need to Succeed
Powerful AI features designed for your specific workflow
Guided Troubleshooting Checklists
For common issues, liveprompt suggests troubleshooting agendas (check version, restart device, clear cache). Track which steps you have covered and get prompted for next steps if resolution is not found—ensuring consistent, thorough support
Instant Answer Suggestions
As the customer describes their issue, liveprompt surfaces the exact solution—pulled from your KB, past tickets, and internal docs—in under 2 seconds
Smart KB Search (That Actually Works)
No more keyword guessing. liveprompt understands intent and finds the right article even when customers describe problems in weird ways
Frustration & Churn Alerts
Detect when customers are getting frustrated, confused, or about to ask for a manager—then get de-escalation prompts before things blow up
Auto-Generated Tickets
After solving the issue, tickets write themselves—full context, proper tags, priority levels, all auto-filled so agents can focus on helping, not data entry
Trending Issue Detection
See patterns across thousands of tickets. Spot product bugs, common pain points, and knowledge gaps before they explode into major incidents
Works Seamlessly With Your Favorite Platforms
Automatically joins your meetings and captures conversations across all your favorite platforms—no manual setup required.
Google Meet
One-click setup. Zero "who has host?" debates.
Zoom
Plays nice with breakout rooms and breakout personalities.
Microsoft Teams
Enterprise-ready. Dad-joke optional.
Slack
Turn async conversations into searchable knowledge.
More platforms coming soon • Works with any browser-based meeting
Beyond Real-Time Coaching
Turn every conversation into searchable, analyzable intelligence
Support Trend Analysis
Analyze multiple support calls to identify recurring issues and improve product quality
Customer Support Trend Analysis
Generated from 45 meetings
Ticket Pattern Analysis
Analysis of 45 support conversations identified three recurring issue categories: authentication errors (32%), API timeout issues (24%), and billing confusion (18%). Peak volume occurs Monday mornings and Friday afternoons.
Resolution Effectiveness
First-contact resolution improved to 68% when agents followed the updated troubleshooting guides. Average handle time decreased by 4 minutes when knowledge base articles were readily accessible during calls.
Customer Sentiment Insights
Satisfaction scores highest when agents acknowledged frustration early and provided clear timelines. Proactive updates during extended issues increased CSAT by 23 points. Technical jargon correlated with lower ratings.
Your Conversations, Transformed into Intelligence
Every meeting becomes part of a searchable knowledge base that grows smarter with every conversation
Instantly Searchable
Find any detail from any conversation in seconds. Never lose track of important insights again.
Deeply Analyzable
Spot patterns, trends, and opportunities across all your conversations automatically.
Always Growing
Your knowledge base gets smarter with every meeting, building institutional memory.
Join Hundreds of Teams
Already transforming their performance with measurable results
Works With Your Existing Tools
Seamless integration with the platforms you already use
Frequently Asked Questions
Everything you need to know about getting started
Ready to Transform Your Customer Support?
Join hundreds of teams already seeing incredible results